Video playback issues

If a workout video freezes and buffers, pause it and wait a few minutes for the video to load. When the grey bar is ahead of the blue bar, press play again.

If you're still experiencing freezing or buffering issues with the video, you may need to perform a "hard refresh" on the page. To do this, follow these steps:

  • Hold down the "Shift" key on your keyboard.

  • Click the refresh or reload button on your web browser. This button is usually represented by a circular arrow icon.

Performing a hard refresh can help clear any temporary glitches or cached data that may be causing the video to freeze or buffer. Give it a try, and hopefully, it will resolve the issue for you.

If the problem persists, please don't hesitate to reach out to our customer support team for further assistance. We're here to help!

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